Benchmark Institute is a training and performance development organization dedicated to increasing the quality and quantity of legal services to low-income communities.
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Law Office Management

  Ten Questions to Ask Before You Consider Investing In Case Management Software
Office Filing Systems
Alternative Methods
Record Retention Policy
Designing a System
Equipment Sources
Costs to Budget
Purchase & Install

Poor filing systems and procedures have plagued legal services programs for years. Electronic documents have compounded the problem. Far from the "paperless" office, legal services programs now manage both paper and electronic filing systems. While CD-ROM technology with a single disk capable of holding up to 50,000 pages, promises to increase document accuracy and accessibility in the future — legal services programs still face the constant frustration of finding needed papers or documents quickly.

Managing information and records — of which filing is one component — is at the core of organizational effectiveness. By properly managing the storage, flow, and retrieval of information, programs can greatly reduce the potential for client neglect and case mismanagement.